Find us in Loc. Venella – Terontola (AR), Italy
Call us +39(0)575.67380
Shipping all over the world

Frequently Asked Questions

F.A.Q.

SHOPPING

ACCOUNT

To purchase on www.giromagi.com it is not necessary to sign up. However, only when signed up you will be able to access the history of your orders and view the shipping status of your package.

HOW TO SIGN UP

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SEARCHING FOR PRODUCTS

To find the desired product, access the navigation menu or simply type up the name of the desired plant in the "Search for your plant" section.

PRODUCT INFORMATION

On our website, on each product page, you will find photos of the plant, often also a video, as well as the description, the size and the price of the product.

THE PHOTOS AND THE VIDEOS ARE ORIGINAL? AM I GOING TO RECEIVE THE SAME PLANT?

The photos and videos are real. Every single plant on www.giromagi.com has been photographed by us. The images and colors may, however, not correspond to the real products, due to the Internet browser and monitor settings. In some cases the delivered product may slightly differ from the representation on the photo in shapes and colors, as long as seasonal products are subject to natural changes. We would like to remind you that, since plants are living beings, they are subject to continuous changes, mainly due to the seasons: changes in color, difference in the state of vegetation of the leaves and flowers (which may be or may not be present, depending on the season), turgor of the plant.
During the winter months, in order to guarantee the right vegetative rest to our plants, we try to water them as little as possible, so sometimes it can happen that the plant seems to be dried out: do not be alarmed and wait a week before watering, so the plant has enough time to adapt to new environmental conditions. Consequently, the photos and videos are for illustrative purposes only.

HOW TO PURCHASE


To purchase a plant on www.giromagi.com:
1. from the product page by clicking .........
2. add the product to the cart
3. type up your billing and shipping data (if different)
In case of incorrect shipping data, Giromagi is not responsible for stock changes and non-deliveries. In this case, your order may be delayed, which may affect the freshness of the plants.
4. choose payment method
5. type up your payment details
6. check if the information provided is correct and click "Pay now"
Within a few minutes you will receive a confirmation email with all the details of your order. From this moment our warehouse will take care of every step; as soon as the order is shipped, we will notify you with another confirmation email.

PAYMENTS

SECURE PAYMENTS

On www.giromagi.com, every purchase is made with maximum security, thanks to the use of certified secure servers and the adoption of the most advanced encryption systems (SSL). We use only secure connections, as shown by the "https" prefix and the padlock symbol that appears in the browser's address bar.
No data relating to the credit card is registered by Giromagi. In order to guarantee maximum security, all payment transactions are transferred directly to PayPal or Nexi, as a partner of Banca Intesa San Paolo via an encrypted protocol.

PAYMENT METHODS

We accept the following payment methods:
Credit Card: Visa, MasterCard, American Express, Visa Electron, prepaid credit cards, some Maestro cards. The amount will be charged in the moment of purchasing.
PayPal: to buy online conveniently, without providing your credit card details on the website. The amount will be charged when the order is completed. To register a new PayPal account, visit paypal.com
Bank transfer: ATTENTION: with payments by bank transfer, additional 1-3 working days are required to be credited to our bank account, therefore the processing time increases respectively.
Ricarica Poste Pay: to be able to pay without problems even from betting shops, bars and tobacco shops.

INVOICE

All prices on www.giromagi.com include VAT. It is possible to request an invoice, but only before sending the order. For this purpose it is necessary to tick the request invoice box, filling in all the required data correctly (afterwards it will not be possible to change the data provided).

GIFT CARD

Gift Card: HOW DOES IT WORK?

With a Gift Card you have the possibility to send a gift voucher to your beloved one. The gift voucher will be sent by e-mail directly to the recipient's mailbox, who will receive a code to be used during the purchase process by entering it in the Coupon field.
• Validity 6 months from the date of purchase.
• Spendable in multiple solutions.

ORDERS

ORDER PROCESSING

After your order has been received and registered correctly, we will send you an e-mail with the summary of your purchase.
At this point the staff will take charge of your order. Please, make sure that our e-mail has not ended up in the spam..

ORDINE COMPLETATO

The order has been delivered to the courier. You will receive a confirmation email with the tracking number to track your package. You can check the status of your order at any time by entering the Tracking on our courier's website.

CAN I ADD O CANCEL ITEMS TO/FROM MY ORDER?

Unfortunately, it is not possible. Each order is processed automatically and, once received, it is not possible for us to change its details.

CAN I CANCEL MY ORDER?

You can cancel your order by sending us an email to [email protected], indicating the relative order number, within 12 hours of purchase. The cancellation of the order cannot be carried out after the shipment notification was sent by email.

IN WHAT KIND OF PACKAGING DO YOU SHIP THE PLANTS?

Giromagi's packaging is completely ecological and sustainable, it is designed to offer the ideal packaging and at the same time ensure the delivery of the plant in excellent conditions. The order will be delivered in a box built ad hoc for the shipment of plants; the plant inside will be delicately wrapped in tissue.

DAMAGE RETURNS AND REFUNDS

IS IT POSSIBLE TO MAKE A RETURN?

Since these are perishable goods and consist of specific packaging for transport, unfortunately it is not possible to make a return.

IF MY ORDER IS DAMAGED, WHAT SHOULD I DO?

If at the time of delivery the packaging is damaged or tampered, please sign “accepted with reserve” on the courier's delivery note.
If, on the other hand, the packaging does not show any signs of damage, but the plants inside the package are damaged, we ask you to send an email to [email protected] on the same day of delivery, specifying the relative order number and attaching a photo of the order received. Our staff will analyze your request and answer you as soon as possible to find the most suitable solution for your report.

Still have questions?

Please, contact us